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Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. The first is if you attempt to log into the account, you may be directed to a security check page. Entering that code verifies your access and unlocks the account. When logging in after unlocking the account, log in using the same device that you encountered the lock on.To find those options, choose 'Account' from near the top of the page. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page.There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. Add all the required information and click Save Payment Method when you are done 5. You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. **Note** For security purposes, please DO NOT post any of the above information on the forums.Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back!
Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) Blizzard CS Twitter Blizzard Tutorial You Tube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directly We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the Wo W Remote app.
The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan.